Contact Customer Service

Q: How do I contact the U.S. Cellular® Accessory Store Customer Service team regarding questions on product ordered off of this site?

A: Call Toll Free: 877-673-8722 or E-mail the Accessory Store Customer Service team.

Q: What are the hours of operation for the Accessory Store customer service?

A: 7:30am - 4:30pm PST.

Q: I have not received my product, where do I find a status on delivery?

A: Navigate to the Order Status page, and enter your order number and your billing zip code to view your order status.

Q: How do I contact someone regarding questions on my U.S. Cellular® account?

A: For immediate assistance, dial 611 from your U.S. Cellular® phone (always a free call) or call our toll-free number, 1-888-944-9400 to contact U.S. Cellular customer service directly.

Phone Related Questions

Q: Where can I find my phone’s model number?

A: Remove your phone’s back cover and battery per manufacturer instructions to view model number.

Q: I recently ordered a new phone. Could you look up my U.S. Cellular Account to confirm this?

A: The Accessory Store is managed and maintained separately from U.S. Cellular® phone equipment orders and currently is not able to access your U.S. Cellular® account information. If you have questions about your U.S. Cellular® account, dial 611 from your U.S. Cellular® phone (always a free call) or call our toll-free number, 1-888-944-9400 to contact U.S. Cellular customer service directly.

Product Questions

Q: Why does the product available in-store differ from the product available on-line?

A: In order to deliver a greater variety of Accessories to our customers, The Accessory Store is owned/operated by a vendor partner of U.S. Cellular®.  This enables U.S. Cellular® the ability to provide a greater selection of product to sell on-line.

Q: If I have a question regarding the product I am about to order can I speak to someone live?

A: Absolutely, please call Toll Free: 877-673-8722 or E-mail the Customer Service team.

Payment Options

Q: What payment options are available to me?

A: You can pay for your purchase(s) using any one of the following methods:

• Debit card
• Major credit card (Visa, MasterCard, or American Express).

Q: Can I charge my accessory purchase to my U.S. Cellular account?

A: No, we are not able to charge payments to your U.S. Cellular® account. We are able to take both Credit and Debit card purchases as indicated above.

Returns and Exchanges

Q: Can I return an accessory that I purchased through the U.S. Cellular® Accessory Store?

A: Yes, you are able to return an accessory purchased online via the Accessory Store within 30 days of purchase.

Q: Can I return or exchange an accessory that I purchased on-line from the U.S. Cellular® Accessory Store at a retail location in-town?

A: Since the Accessory Store is owned and managed by a vendor partner of U.S. Cellular®, we are not able to process returns at our retail locations for products purchased on-line.

Q: What if the accessory I purchased arrived damaged or became defective?

A: At U.S. Cellular, your complete satisfaction is important to us. All items sold at our U.S. Cellular® Accessory Store come with a 30-day, 100% satisfaction guarantee.

Defective products: may be returned for a full refund within 30 days of purchase. Beyond 30 days, a defective product may be returned or exchanged for a product of the same or similar value, at the discretion of the customer. However, if a same or similar product is not available, a higher priced product may be issued for replacement at no additional cost.

Non-defective products: may be returned up to 30 days from shipment invoice date and must be in new condition and include all collateral material originally included with product. If a product is returned damaged, abused, or altered it will not be accepted and no credit or exchange will be granted.

Q: What is the warranty on the products purchased on this site?

A: Products are warranted up to one (1) year from the date of purchase. This warranty covers material defect only and does not cover defects or damage caused by normal wear and tear, alteration, improper installation, physical abuse, misuse, neglect or accident. If a product for some reason becomes defective beyond 30 days, a defective product may be returned or exchanged for a product of the same or similar value, at the discretion of the customer. However, if a same or similar product is not available, a higher priced product may be issued for replacement at no additional cost.

Warranty Information

U.S. Cellular will replace or repair product with any proven defects (damages through normal wear and tear, alteration, misuse, neglect, accident, service by anyone other than the authorized service center, or act of God not included) in parts or workmanship, without charge for parts or labor directly related to the defect, to the original purchaser for one year from the date of purchase. This limited warranty is in lieu of all other warranties, expressed or implied, including but not limited to, implied warranty of merchantability or fitness for a particular use. In no event shall U.S. Cellular be liable for damages in excess of the purchase price. U.S. Cellular neither assumes nor authorizes any other person to assume for it any liability in connection with this product. For the nearest authorized service center, go to www.uscellular.com. Proof and date of purchase required. Other manufacturer warranties may apply.